Registration
- The student is responsible for notifying bySTELLA if they have a medical condition or disability or require assistance in their training.
- A minimum of 20% deposit must accompany enrolment to secure a placement within a course; This fee is also the administration fee and is non-refundable.
- It is the student’s responsibility to note the date, time and location of the course as advertised.
- Courses with low enrolments may be cancelled, every effort will be made to contact students,please assure your contact details are correct.
- Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.
Cooling off period
bySTELLA protects the rights of the learner including but limited to the statutory requirements for cooling-off periods.
Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to bySTELLA management (a letter or email is acceptable) within 10 business days of enrolment, unless the student has commenced the training, has signed up to a payment plan or there are less then 3 weeks of the course commencing. In which the student can only then defer a class for a period of 3 months. Failing to do that the student forfeits all costs associated with the training program. Please refer to the refund policy below (E) for process on acquiring a refund.
Cancellation Policy
- Once the enrolment confirmation e-mail is received and the Client pays the deposit for the specific program, the deposit shall be considered non-refundable.
- In the event that the Client must reschedule, the Client may transfer their deposit to another class ONE-TIME only. If there is a transfer requested, the transfer may be subject to a four-hundred-fifty-dollar ($450.00) administration fee. bySTELLA reserves the right to deny any and all transfer requests after two requests are made.
- Refunds may be made in the following circumstances:
a) Participants have overpaid the administration charge
b) Participants enrolled in training that has been terminated by bySTELLA.
c) Participant advises bySTELLA more then 3 weeks prior to the course commencement that they are withdrawing from the course and have not signed commenced a payment plan with an external party.
d) If the participant withdraws from a course or program, prior to course commencement, due to illness or extreme hardship as determined bySTELLA.